Hi,
It's the AVG Anti-Virus, and the OS is Windows 64-bit.
Downloaded back in June, now not working. I've tried re-downloading but get error code 0xC0000135.
Have also tried removing AVG with the remover tool and downloading again, but still get error code.
Please help!! TIA
Hello Holly,
Sorry for the inconvenience caused.
We have sent you an email with further instructions to be followed to get our additional support.
Please check for the email on spam or junk folders if it is not present in the inbox.
Please feel free to contact us for any further assistance. Thank you.
Hello Holly,
We are sorry for the inconvenience caused.
Could you please let us know whether your ran AVG remover tool provided by Balasubramanian S in the previous comment? so that we are happy to assist you better.
Please feel free to contact us for any further assistance. Thank you.
Hi,
It's the AVG Anti-Virus, and the OS is Windows 64-bit.
Thank you for the information.
Are you trying to install our free version of AVG antivirus?
Hello Holly,
Sorry for the inconvenience caused.
May I know the name of the AVG program that you are trying to install?
Also, please provide the name of the Operating System that you have installed.
No I purchased the antivirus in June. Had some laptop issues so had to reinstall last month, which worked. Now it won't let me re-download
Hello Aravind,
yes I followed the steps listed, even deleting the folder manually, then reinstalled to have the same error message.
Okay, Holly, in this case, we request you to run our AVG remover tool once and then install the AVG antivirus program.
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the C drive and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download, install and activate AVG Internet Security program please follow the instructions mentioned in the following article: http://bit.ly/1DXPL5z .
Please feel free to contact us again should you need any further assistance.