0xcoo70643 error when installing and failing removal tool

Site Feedback
8

Hi Kevin,
I am happy to see that your issue is resolved.
Thanks for posting back.

7

I've uploaded them to ftp://ftp.avg.com/incoming/ with the filenames: 5b551cbc-ad84-44e0-9608-bc935c920943-AVGInstLog.cab and 5b551cbc-ad84-44e0-9608-bc935c920943-remover.exe.3728.dmp.
Thanks.

1

I'm trying to reinstall AVG2014 on a x86 Windows 7 machine. The repair option was failing, so I uninstalled and tried a reinstall but received the 0xcoo70643 error. I followed instructions here and tried using the Removal tool, but that also crashes halfway through. How I can provide the logs and removal tool crash dump?

2

Hi Kevin,
I am happy to see that your issue is resolved.
Thanks for posting back.

4

Kevin Gurton quote 'How I can provide the logs and removal tool crash dump?'…
You can upload to the AVG FTP server (http://kb.avg.com/articles/en_US/How_to/How-to-upload-a-file-to-our-FTP-server/) and provide AVG with the name of file here.
AVG Guru

6

I've uploaded them to ftp://ftp.avg.com/incoming/ with the filenames: 5b551cbc-ad84-44e0-9608-bc935c920943-AVGInstLog.cab and 5b551cbc-ad84-44e0-9608-bc935c920943-remover.exe.3728.dmp.
Thanks.

3

"Base Filtering Engine"… For info this standard AVG article (https://support.avg.com/SupportArticleView?urlname=Code-0xC0070643-or-0xC007001C-when-installing-AVGCAK) has also now been produced.
AVG Guru

5

Hi Kevin,
In order to analyze it please provide us with diagnostic output using this tool (http://download.avg.com/filedir/util/AVG_SysInfo.exe) and please add detailed description of issue.
Thanks