Hello Terry,
We regret to hear that you are receiving an error code when trying to install AVG Ultimate. Did you use any free version or trial version of AVG before purchasing the paid version? If so, did you uninstall them before you try to install the paid version of AVG?
We request you to run AVG remover tool once on your PC to remove AVG completely and then re install AVG Ultimate.
To run remover tool: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG
To reinstall AVG Ultimate: http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG
Please, feel free to let us know if you require any further assistance. Thank you.
Hello Terry,
We regret to hear that you are receiving an error code when trying to install AVG Ultimate. Did you use any free version or trial version of AVG before purchasing the paid version? If so, did you uninstall them before you try to install the paid version of AVG?
We request you to run AVG remover tool once on your PC to remove AVG completely and then re install AVG Ultimate.
To run remover tool: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG
To reinstall AVG Ultimate: http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG
Please, feel free to let us know if you require any further assistance. Thank you.
Ran remover tool and reinstall still didn't take. Same error code as before
Terry,
We apologize, we appreciate your efforts and patience. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you!