1)Internet Security(not protected)and web tune_up(disabled)

Hello Chris,
We regret for the inconvenience. Upon checking your account, we see that you  have AVG Ultimate (1 year subscription) valid till 3/26/2018. Could you please send the screenshot of your AVG program interface to check and assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.

Hi my name is Chris and i want to ask you what i have done wrong with the settings and i do not have Internet security(not protected) and WEB TUNE_UP (disabled).I can not do scan for hidden threats,i can not do anything to protect my PC.

Hello Chris,
We regret for the inconvenience. Upon checking your account, we see that you  have AVG Ultimate (1 year subscription) valid till 3/26/2018. Could you please send the screenshot of your AVG program interface to check and assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.

Christos, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru