Hello Shawna. I am very sorry to hear that. Have you activated your AVG Ultimate using AVG Myaccount? if not please have a look at the following article http://avgread.me/1HOjOxZ . Please feel free to contact us back for any further assistance. Thank you.
I purchased the 2015 Ultimate which protects and tunes up all my devices. I purchased the license from an ebay seller. I received a post card describing Ultimate protection and have a 1 year license number printed on it. I installed it on my 2 computers and 30 days after the installation I have received messages that my protection is going to expire and I need to purchase Pro protection. When it expired the free version showed up on my computer. Is there a way to find out if the license number I was given was a dud? How do I get this to work without having to purchase another license?
Hello Shawna. I am very sorry to hear that. Have you activated your AVG Ultimate using AVG Myaccount? if not please have a look at the following article http://avgread.me/1HOjOxZ . Please feel free to contact us back for any further assistance. Thank you.