11 months down still no work on windows

Hi Frank,

This isn't the experience we want you to have.
If you reconsider, we'd suggest you to take advantage of our additional support by following the steps in the email that has been sent to you.

Hi, re ongoing VPN problem. It has never worked on my computer with windows 10.
Have no problem with apple ipad.
My subs are due in 1 month and am not prepared to outlay 104 dollars for something that does not give me the promised product.
Frank

Hi Frank,

This isn't the experience we want you to have.
If you reconsider, we'd suggest you to take advantage of our additional support by following the steps in the email that has been sent to you.