Ok, I just sent that file to you. Why is it so slow? Also, why is there no way to see the data it is sending to you guys?
Hello Chris, I would request you to go to the exception list that you have already added and click on all the exceptions and in the below you will have an option called "Edit" please click on it. A small window will get opened up in that please check all the boxes and finally click on "Ok". Once you have done with this please scan your system once, you won't be getting the threat notifications from your excluded files.
Please feel free to contact us back should you need any further assistance.
Hi,
I have 2015 AVG Ultimate and every time it does a scheduled or manual scan it reports back with 196 threats that belong to folders that I've excluded in advanced options. I want it to stop reporting them to me. I've chatted with tech support but they just tried to help me add an exception (which I had already done). I already have the exceptions set up and it doesn't do anything with what it finds, but I don't want it to scan those locations at all. This would save time on the scan and stop making me think I have problems that I really don't. Does anyone have any ideas? TIA!
It's a shame that this option isn't in a more obvious location…
Hello Chris. Thank you for sending the requested information. Please do not worry, as it would not collect any personal information stored on your PC. It collects the details about your windows settings, event viewer logs, AVG installation and configuration logs which help us to analyze the issue. We will analyze it and get back to you at the earliest via email. Appreciate your patience.
Hi Chris,
I am happy to see that your issue is resolved.
Thanks for posting back.
Hello Chris, I would request you to go to the exception list that you have already added and click on all the exceptions and in the below you will have an option called "Edit" please click on it. A small window will get opened up in that please check all the boxes and finally click on "Ok". Once you have done with this please scan your system once, you won't be getting the threat notifications from your excluded files.
Please feel free to contact us back should you need any further assistance.
Ok, I just sent that file to you. Why is it so slow? Also, why is there no way to see the data it is sending to you guys?