Hi there! So my case is high priority but it is now 2 weeks you sent me the previous message and NOTHING happened. No message, no contact.
I started this case in May 2018-5 MONTHS AGO- and I really start believing that the goal is to wait, get me upset until I drop the case and then you have the extra 500$. So I know it has nothing to do with you guys behind your screens, it is just the organised system to prevent any unhappy customer like me complaining or being able to obtain satisfaction. THis is terrible for such a supposedly-competent company. I will publish this whole story to make sure people know how you are treating customers.
Hi Karthikeyan, that's exactly what I was explaining. The link you gave is to technical service: I called a number and the guy just said I can't help you; this is echnical service and hanged up. I guess I have now spent several hours trying to have a clear response from AVG; I only receive links or phone numbers that do not work. Please provide me with business customer services' phone number in Belgium ideally or anywhere in Europe.
Hello, I have been trying to get a reimbursment due to a double debit:
Order: 701-10659771 May 8, 2018 for AVG Internet Security Business Edition 602.99EUR
Order 13727682172 DR for same product 510.29EUR
I have been trying to get reimbursed of 602.99EUR since May. I had no one to properly help and provide clear response to my request. I do expect a response to this post now. Thank you
Hello Ranjani, I have these tickets ref: 07127033 ( initially 06599864).
The link you sent me is for TECHNICAL BUSINESS SUPPORT: they do not help me. I am asking for a COMPLAINT service, with a phone number or an email address. Please stop sending me the same URL again and again or phone number with NO ONE on the other side. Alternatively provide me with your coordinator's contact details. OR a phone number of AVG contact in Belgium. Thank you
Regarding business products please contact AVG Business Support Department for further assistance, I don't have access with business subscriptions because I'm a sales representative for home products…
Once again, no-one is able to help and provide proper response; one can only think that this is on purpose. I will probably drop the case and loose my 600EUR…
Hi there! So my case is high priority but it is now 2 weeks you sent me the previous message and NOTHING happened. No message, no contact.
I started this case in May 2018-5 MONTHS AGO- and I really start believing that the goal is to wait, get me upset until I drop the case and then you have the extra 500$. So I know it has nothing to do with you guys behind your screens, it is just the organised system to prevent any unhappy customer like me complaining or being able to obtain satisfaction. THis is terrible for such a supposedly-competent company. I will publish this whole story to make sure people know how you are treating customers.
Renaud, we do not have an phone number in Belgium. However, we personally informed the business support to contact you and changed your case priority high.
I'm sure that you will be contacted by the concerned team as early as possible.
Hello Ranjani, I have these tickets ref: 07127033 ( initially 06599864).
The link you sent me is for TECHNICAL BUSINESS SUPPORT: they do not help me. I am asking for a COMPLAINT service, with a phone number or an email address. Please stop sending me the same URL again and again or phone number with NO ONE on the other side. Alternatively provide me with your coordinator's contact details. OR a phone number of AVG contact in Belgium. Thank you
I've been given a number in UK. I've now tried 5 times. No response. This is appalling the way I am being treated. AVG easily debited my account twice but is now unable to respond.
Hi Karthikeyan, that's exactly what I was explaining. The link you gave is to technical service: I called a number and the guy just said I can't help you; this is echnical service and hanged up. I guess I have now spent several hours trying to have a clear response from AVG; I only receive links or phone numbers that do not work. Please provide me with business customer services' phone number in Belgium ideally or anywhere in Europe.
We are doing our best to help you. I couldn't locate any previous case records under this account. Do you have the case number of the form you submitted? Please share it with us to check and assist you further with refund case.