I recently changed my bank details and an automatic purchase went out for AVG TuneUp and expires in 389 however on my AVG it says it will renew in 38 days. If possible i would like to cancel my old subscription and renewal and keep my new one.
the one on the left is from th website and the one on the right is from AVG
Hello Jessica.
We'll be glad to help. Could you clarify if you are seeing the 38 days renewal notice on AVG Internet Security or AVG TuneUp user interface? Please share a screenshot (http://avgclick.me/getscreenshot) of it. We'd like to confirm that you have not been charged twice for same product. You've been charged GBP 44.99 on 21st June 2019 for automatic renewal of AVG TuneUp - Unlimited (1 year subscription).
You are most welcome, Jessica.
Glad to know that you have managed to resolve the issue easily.
Feel free to contact us if you need assistance with AVG. We are available 24/7.
Have a nice day!
Hello Jessica.
We'll be glad to help. Could you clarify if you are seeing the 38 days renewal notice on AVG Internet Security or AVG TuneUp user interface? Please share a screenshot (http://avgclick.me/getscreenshot) of it. We'd like to confirm that you have not been charged twice for same product. You've been charged GBP 44.99 on 21st June 2019 for automatic renewal of AVG TuneUp - Unlimited (1 year subscription).