Hello Alena,
We apologize for the inconvenience caused. In order to help you further, please provide the version number of "AVG Protection" installed in your PC. You will be able to check this by opening the System control panel. You can also provide a screenshot of the AVG window by following the instructions from the article: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot
Thank you.
E
Hello.
I have recently purchased a 2 year licence for 3 computers. I successfully downloaded and updated 2 computers, while I am unable to do it for the third one. It somehow doesn't accept the licence number and doesn't update the date of expiration. Can you please tell me what to do? thank you very much.
Hello Alena,
Thank you for the information. Upon reviewing your account, it seems you have active subscription for AVG Internet Security.
Please follow the below instructions to uninstall your trial version and install your AVG Internet Security paid version:
1. Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
2. Open tool
3. User Account control - click "Yes"
4. Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
5. Choose installed version (AVG Free, AVG Internet Security)
6. Click "Uninstall"
7. Click "Restart computer" (1/3)
- After restart, run AVG Remover and remove all other supported products and remnants of AVG (ZEN, Framework,…).
9. Open AVG_Remover.exe (http://download.avg.com/filedir/util/AVG_Remover.exe)
10. User Account control - click "Yes"
11. Click "CONTINUE"
12. Select all products, and click "Remove"
13. Click "Restart" and restart PC
14. If is displayed dialog window (Open file – Security Warning) after restart, click "Run" and let AVG Remover remove traces
15. If is AVG Remover asking for restart PC, restart PC again. (2/3)