Hello Barbara. Sorry to hear about the inconvenience caused. Do you receive any error message when you try to connect AVG Zen to your My account?
I purchased 2015 Pro in March before my 2014 expired. Installation has worked fine on my laptop, but my desktop computer tells me I am not protected. I went to the website for instructions, but am unable to "connect" as told on the Zen window.
Hello Barbara. Sorry to hear about the inconvenience caused. Do you receive any error message when you try to connect AVG Zen to your My account?