Bonjour je découvre avec horreur 3 prélèvements pour :
- AVG TuneUp (multi-appareils) pour 10 appareils essai 60 j ours : 34.99 euros le 26 avril 2021
- Sécurité Internet AVG (multi-appareils) pour 10 appareils : 35.76 euros le 10 juin 2021
- VPN AVG secure (multi-appareils) pour 10 appareils : 59.99 euros le 07 aout 2021
je n'ai jamais commandé ces prestations et je n'ai qu'un seul ordinateur *
il ne peut s'agir que d'une erreur
comment se faire rembourser
comment contacter un service qui me rembourserait
merci pour les réponses
Hello Pierre,
We acknowledge your refund request.
AVG support through this channel is available only in English.
You can make use of Google Translator ( https://translate.google.com /) to translate this post.
Your subscription details are listed below,
AVG Secure VPN (10 devices), valid until August 10, 2022;
AVG Internet Security (Multi-Device) (10 devices), valid until June 10, 2023;
AVG TuneUp (Multi-Device) (10 devices), valid until April 26, 2022
Upon checking your account, we see that you've been charged for the renewal of AVG TuneUp and AVG Secure VPN, as it was enrolled for automatic renewal.
We do send pre-billing notifications prior to 30 days of subscription expiry, which includes info on how to cancel, renewal date & amount to be charged.
In your case, we've sent you an email on 07/31/2021 and 02/25/2021.
Also, you've bought AVG Internet Security on Jun 10, 2021.
We've sent you an email regarding your refund request.
Please check and revert to us.
Thank you.