£34.99 I did not authorise

Hello Sandra,

Upon checking your account, we can see that you've already contacted our concerned team & have raised a refund ticket.
We'd like to inform you that our concerned team have already processed your refund request & have sent you an email confirmation.
Let us know if you have further queries.

I found I had £35.99 taken out of my account on 15th February to DRI.AVG Technologies. I did not authorize this so please refund me ASAP. If you say you don't have me on this email then please email me and I will send other emails you may have used.

Hello Sandra,

Upon checking your account, we can see that you've already contacted our concerned team & have raised a refund ticket.
We'd like to inform you that our concerned team have already processed your refund request & have sent you an email confirmation.
Let us know if you have further queries.