£44.99 Taken from my account, No product key to request refund

Hello - could someone please confirm where you can locate the product key or license number? It is not located on any of the order confirmation, renewal notice or subscription e-mails I have saved for AVG Technologies. This is the only information I need to request a refund on a product I do not use, thank you.

Hi Robert.
We acknowledge your request for refund.
I have sent an email containing further details. Please check your inbox and spam box as well.

Hi Robert.
We acknowledge your request for refund.
I have sent an email containing further details. Please check your inbox and spam box as well.