5/6/22: AVG system update renders Windows10 1607 nonresponsive

AVG Protection
6

Hello George,
We're sorry to hear that you're facing this problem, we regret the inconvenience caused.
We will certainly look into it and help you.
To begin with, may I know how do you confirm that AVG causing this problem?
Please let us know the recent changes you made on your computer.
Have you run any driver updater tool to update your system drivers?
Apart from AVG Internet Security program, do you have any other antivirus program installed on your computer.
We'd recommend you to preform the system restore and check the status.
Please follow the below steps to reset the PC:

  • Try to get into the Windows Recovery Environment (e.g. by holding the power button during the boot logo and forcing a hard shutdown, this will trigger the recovery environment).
  • If that does not work for the first time, then you need to hold down the power button during boot again.
  • After a few restarts the Windows Recovery Environment started with the message “Recovery, It looks like Windows didn't load correctly”.
(Some manufacturers also allow enter to Win Re by pressing some special combination of keys, e.g. Dell after powering up press F8.)
  • Click on “See advanced repair options.
Keep us posted.
Thank you.
Tip: Troubleshooting a PC crash or blue screen error (BSOD)
2

Hello George,
We're sorry to hear that you're facing this problem, we regret the inconvenience caused.
We will certainly look into it and help you.
To begin with, may I know how do you confirm that AVG causing this problem?
Please let us know the recent changes you made on your computer.
Have you run any driver updater tool to update your system drivers?
Apart from AVG Internet Security program, do you have any other antivirus program installed on your computer.
We'd recommend you to preform the system restore and check the status.
Please follow the below steps to reset the PC:

  • Try to get into the Windows Recovery Environment (e.g. by holding the power button during the boot logo and forcing a hard shutdown, this will trigger the recovery environment).
  • If that does not work for the first time, then you need to hold down the power button during boot again.
  • After a few restarts the Windows Recovery Environment started with the message “Recovery, It looks like Windows didn't load correctly”.
(Some manufacturers also allow enter to Win Re by pressing some special combination of keys, e.g. Dell after powering up press F8.)
  • Click on “See advanced repair options.
Keep us posted.
Thank you.
Tip: Troubleshooting a PC crash or blue screen error (BSOD)
1

Updating AVG system files - March31st release - renders Windows 10 unresponsive, 
neither do any startup applications start up, nor can any application intiate including taskmanager (Ctrl-Shift-Esc), as well as the Start-Menu.
The command prompt window initiated by the task scheduler for my startup apps stays open, and eventually shows "Access denied" but never closes. A Touchpanel click brings up the mousepointer arrow in response, tracing touch movements on the screen, so the workstation is not completely dead. 
I am using auto login, Ctrl-Alt-Del lets me logout, but login is not possible after that point, apart from everything else. 
I had to go back to the last restorepoint to recover from this condition.

Three identical workstations show identical symptoms.

This update has been causing the issue:

Internet Security update is available 
Release date was March 31, 2022 05:52AM
(ver.22.3.3228-build 22.3.7108.721)

3


AVG System Update causing the issue

5

Impacted Workstation - windows update status last update 4/12

4

Thank you for sharing the screenshots, George.
We have sent you an email asking you to connect with our AVG free remote technician and please reply to that email for further assistance.
Thank you.