Hello Courtney,
Please accept our sincere apologies.
We've received similar reports and the issue has already been escalated to the concerned team. They're currently working on the fix.
Your patience is much appreciated in this regard. Thank you for understanding.
I purchased a 5 device VPN license earlier this year and it has been working fine until today. It now tells me on my computer that I am only allowed one device and won't connect. It also is not showing up in my subscriptions and was showing up in my payment history as "Unknown Product". Only four devices are active. Please advise.
Hello Courtney,
Please accept our sincere apologies.
We've received similar reports and the issue has already been escalated to the concerned team. They're currently working on the fix.
Your patience is much appreciated in this regard. Thank you for understanding.