I'm not sure the image is visible to you, Alok. I've uploaded a gif for you.
I haven't been able to log into my AVG account for THREE DAYS. After I've entered my correct password I get "502 Bad Gateway Openresty". AVG software on my computer works fine. I've paid for an upgrade, but can't activate. Please assist. There's no support button available anywhere, that's why I resort to the community. I was able to log onto the community just fine.
Alok, the problem is solved in the meantime. I received an email concerning my upgrade (and details of payment) and now I can log into my account successfully. Thank you for your support.
Great! Nicole.
Thank you for updating the status. You're most welcome.
Thank you for providing screenshots Nicole,
Yes, it is visible here in Community. It seems the issue is because of Internet Service provider or the issue might be because of edge server. In this case, I request you to login to AVG MyAccount (https://myaccount.avg.com/en-us/my-account-login), using different computer or in a different browser and check if you can login to AVG MyAccount.
Best regards,
Alok.
Hello Nicole,
I'm sorry to hear about this, please share a screenshot of the error message to assist you further. You can post the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot) here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
I'm not sure the image is visible to you, Alok. I've uploaded a gif for you.
Nicole, I can also see that you have contacted our sales support team and they have escalated your case to our senior team. We will contact you via email once we receive a reply or in need of more information.
Best regards,
Alok.