59.99 pounds taken without my approval

AVG Protection
3

Hi Will,

We acknowledge your refund request. Upon checking your account, we're unable to locate the charges.
However, we believe that we've located the charge under your alternate account. To ensure this, an email requesting few info has been sent to you.
Please revert to us via email to proceed further. Reason being, privacy concerns (Sharing account details in public post isn't recommended).

1


£59.99 debited from my account on 9/4/19 - I wish to cancel any current subscriptions on my account  and receive full refunds relating to them. I did not give approval for any payments to be taken from my account without my consent. I see that you have automatic rolling extensions but I did not approve/consent to accepting this process and so I wish to cancel all products  attributed to me with immediate effect.
Many thanks
Will Groves

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    2

    Hi Will,

    We acknowledge your refund request. Upon checking your account, we're unable to locate the charges.
    However, we believe that we've located the charge under your alternate account. To ensure this, an email requesting few info has been sent to you.
    Please revert to us via email to proceed further. Reason being, privacy concerns (Sharing account details in public post isn't recommended).