Hi,
My PC opened with an ad saying as I had been using AVG for so long I could have a 60 Day Free Trial and £0.00 at checkout. I followed all the steps, I chose Paypal, and I have already been charged £59.99 for a year, without even having chance to try this product. IF money has been taken out of my account, I consider this as miss-selling? Please refund any charges if taken immediately or I will cancel my trial immediately. This is NOT an encouraging start for a prospective customer. I merely followed the steps as per the 'Start your 60 day free trial' but I have been misled and charged for a full year's subscription. I am very angry about this? Please either refund and start the 60 day free trial or please refund in full by transfer back to my account and cancel any trial or subscription.
Hello Adrian,
Please accept our sincere apologies. This isn't the experience we wanted you to have had. We'll look into this & help you.
As it isn't advisable to post sensitive details here, we've sent you an email with further details. Please check your inbox/spam for the email and use it to revert to us.