On Nov. 17, 2015, I changed coverage from three computers to one by phone and ordered and paid for 2016 Internet Security. The new license expires on Dec. 23, 2016. On Dec. 28, 2015, I received an error message stating that my Avg Internet Security was not up to date. I called for help and after the customer rep led me through deleting the old AVG and restarting the computer, Windows would not restart normally. That day I spent five hours without hanging up with a series of reps, 2 remote tech sessions, and one supervisor. Each one fixed the same mistakes that occurred after the first rep "helped" me: Restored lost wireless connection, uninstalled the AVG Network filter driver, re-deleted AVG programs, downloaded and installed 2016 AVG and then I was told to restart and Window refused. I became good at watching the blue screen "A problem has been detected…", onto the DELL icon, then the black Safe Mode screen (Start normally) and then it would all repeat with an added loud buzz with the DELL screen or the login screen. The supervisor told me to push F8(I think this is the correct one) and choose to begin with last time Windows opened correctly. This, of course, put me back with AVG 2015 installed and everything needing to be done again. After five hours, I told the rep I was too frustrated to continue and she gave me a case number so I can continue on another day. The next day a remote tech collected log files to send to the Level 2 Dept which would contact me with a fix in a few days. The middle of January, I called again and asked a rep why Level 2 hadn't contacted me. She consulted her supervisor and said I would be contacted in 24 hours or 2-3 business days. Well, I did get an email in a few days and connected with Level 2 support who remotely took over my computer on Jan. 17. Joel, who seemed to be with the regular remote techs–not Level 2–worked with me for over an hour and his final advice was to remove Windows and reinstall. I asked him to send this to Level 2 with better explanation. Here is what he did after installing AVG on my computer: Level 2 told him that my problem was caused by Atheros wireless adapter driver. He spent 35 minutes looking for this driver on my computer while I watched his cursor go from window to window. He never found it and told me that. He did run the AVG program remover, restarted computer, and I was back in a circle of screens as it continued to restart. When he got me back to the Hme screen, there was again no network wireless connection. It is Jan. 30 and I have again not heard back from Level 2. Meanwhile, I found Windows System Recovery Options and worked through 1) Startup Repair, 2) WIN Memory Diagnostic Tool, and 3) System Restore. I kept restoring to earlier dates until I got a successful restore (Dec. 1, 2015) which is my expired AVG software so I have no virus protection but my computer restarts. I would like my money back for my 2016 software. Also, can you recommend a good antivirus software I can buy?
Hello Karen,
We apologize for any inconvenience caused. Please visit https://support.avg.com/support_sales and click on "Request a refund". Then fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email with in 3 business days. Thank you.
Hello Karen,
We apologize for any inconvenience caused. Please visit https://support.avg.com/support_sales and click on "Request a refund". Then fill in the refund form and submit it. Upon successful submission, our refund team will process your request and get back to you via email with in 3 business days. Thank you.