Hi, I find this hard to believe that this bin missing file error is stil happening over 2 weeks since I posted about it and did the offline update and please DO NOT not tell me to uninstall or reinstall AVG Int Sec 2015, as it is a waist of people's time. What are your techs doing to resolve this, I was told on my last post it was a server issue at AVG and would be dealt with, obviously it hasn't been. I await reply.
Phil
Michelle, I apologize for the inconvenience this may caused to you. I understand how something like this can really try your patience. To get rid of the .bin file issue, I request you to completely uninstall AVG Internet security from your pc.
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:For 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
For 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Then download AVG Internet Security via http://avgread.me/WfdJpf . Feel free to contact us back for any further assistance. Thanks.
You don't need a screen shot from me. Several people have reported the same problem. I performed the above manual update 3 weeks ago and it is now time to do it again.
Have installed AVG Internet Security 2015 on a brand new PC and when it goes to do the first Update it fails with the .Bin file missing. Surely this is not so difficult for your technical team to reproduce the error and resolve. We have one HP machine which does not fail but all other PCs are Dell if that helps.
Hello Michelle. I apologize for the inconvenience caused. We are working on the update issue to get fixed. Please provide us the screenshot of the update error message and I will escalate this to our technical team and they will assist you further regarding this. To create the screenshot pleae have a look at this link: http://avgread.me/1aZxsAV. Attach the image to this thread and please do let us know once it is done. Thank you.
Just wondering when AVG is going to fix this problem. It still exists.
Michelle, I apologize for the inconvenience this may caused to you. I understand how something like this can really try your patience. To get rid of the .bin file issue, I request you to completely uninstall AVG Internet security from your pc.
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link:For 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
For 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
Hello David. I certainly understand that. We have an issue with the online updater and we are working on this to fix this issue. I would request you to contact our technical chat support via http://avgread.me/1LKv8dv for further assistance regarding this. Thank you.
Hi, I find this hard to believe that this bin missing file error is stil happening over 2 weeks since I posted about it and did the offline update and please DO NOT not tell me to uninstall or reinstall AVG Int Sec 2015, as it is a waist of people's time. What are your techs doing to resolve this, I was told on my last post it was a server issue at AVG and would be dealt with, obviously it hasn't been. I await reply.
Phil
You don't need a screen shot from me. Several people have reported the same problem. I performed the above manual update 3 weeks ago and it is now time to do it again.
@ David Neal
David, Have a look @ this article (http://avgclick.me/CTFbin). Otherwise, If that doesn't help, Have a look @ this link (https://support.avg.com/answers?id=906b0000000D3OGAA0).
AVG Guru
Have installed AVG Internet Security 2015 on a brand new PC and when it goes to do the first Update it fails with the .Bin file missing. Surely this is not so difficult for your technical team to reproduce the error and resolve. We have one HP machine which does not fail but all other PCs are Dell if that helps.
Hi Michelle, extremely apologize for the inconvenience caused. We request you to reinstall AVG ( http://avgread.me/1bsCjtC ) to get this update issue fixed. Please do not hesitate to get back to us for further assistance. Thanks.
Michelle, I understand how something like this can really try your patience. I have sent email article to your email id to contact our technician. They will help you in fixing it for you. I really appreciate your patience. Thank you.
Hello Michelle. I apologize for the inconvenience caused. We are working on the update issue to get fixed. Please provide us the screenshot of the update error message and I will escalate this to our technical team and they will assist you further regarding this. To create the screenshot pleae have a look at this link: http://avgread.me/1aZxsAV. Attach the image to this thread and please do let us know once it is done. Thank you.
Agree with Michelle this file will not go away I have tried to uninstall and reinstall etc done everything…file "A.bin missing remains. Finally I PAID for support re installing again…guess what file "A bin file missing remains" I now await the technians from AVG to contact me Seems this is some sort of virus or something… happens when AVG downloads file updates…Anyone else experience this problem