Hello Frederick,
We apologize for the inconvenience caused. Please be informed that False detection is a situation when an antivirus program detect an ordinary, non-malicious file as if it was infected. This can occur on your PC, as well as your laptop, phone or tablet. Typical scenarios are:
Your antivirus downloads an update (automatically or manually) and starts detecting a file on your computer that you know to be safe, or when you want to launch a familiar application.
Such detection is unwanted and is usually fixed in the next antivirus update. You can report a false detection via the AVG False Detection form : http://www.avg.com/false-detection .
I play an online game call shotonline golf (Gamecampus.com) after an update of game I had to do an reinstall of game .the file is detected as WIN32/DH{1xMLgRC?} shot.exe file does not exist its". i have contacted the vendor of game and was told turn AVG off.it works but the file keep getting detected even after it goes to the exception .list. i have send the file back to vendor as well.it is a trusted file. how to i fix this conflict
Hello Frederick,
We apologize for the inconvenience caused. Please be informed that False detection is a situation when an antivirus program detect an ordinary, non-malicious file as if it was infected. This can occur on your PC, as well as your laptop, phone or tablet. Typical scenarios are:
Your antivirus downloads an update (automatically or manually) and starts detecting a file on your computer that you know to be safe, or when you want to launch a familiar application.
Such detection is unwanted and is usually fixed in the next antivirus update. You can report a false detection via the AVG False Detection form : http://www.avg.com/false-detection .