A just take avg but you have spent 2 payments on my credit card

AVG Protection
5

Rakshith Rajkumar,
Colombe Gauvin,

You are not alone in this. I purchased AVG ULTIMATE on a promotion for ZAR125.00 on 10 July 2020 as my subscriptions would expire on 31 July 2020. I was the first time that I had purchased the AVG ULTIMATE package as it had all inclusive the products that I wished to renew.
On 31 July 2020, twenty days after my purchase, I was debited for AVG ULTIMATE in the amount of ZAR999.00. I asked to refund the latter transaction on 5 August 2020, however it never happened. I queried this again and again, however, AVG advises me that the 30 day period has passed and that they will not refund me. I've mailed the "AVG TEAM" with a step by step occurance as I acquired the products, however they say that I did not mention AVG ULTIMATE in my request and that I referred to the products by name individually and therefore will not be refunded. I am yet to receive a response to my mail.

4

Hi Colombe,

We acknowledge your refund request.
I can see that you have had email conversations with our Refund Team a few minutes ago.
Kindly be patient until you receive an reply from them.

1

a just take avg but you have spent 2 payments on my credit card

2

Hi Bhavesh,

We could see that your refund ticket is being investigated by our senior team.
It would take time for our team to analyze the records and send you an email.
Your patience is much appreciated.
Thank you.

3

Rakshith Rajkumar,
Colombe Gauvin,

You are not alone in this. I purchased AVG ULTIMATE on a promotion for ZAR125.00 on 10 July 2020 as my subscriptions would expire on 31 July 2020. I was the first time that I had purchased the AVG ULTIMATE package as it had all inclusive the products that I wished to renew.
On 31 July 2020, twenty days after my purchase, I was debited for AVG ULTIMATE in the amount of ZAR999.00. I asked to refund the latter transaction on 5 August 2020, however it never happened. I queried this again and again, however, AVG advises me that the 30 day period has passed and that they will not refund me. I've mailed the "AVG TEAM" with a step by step occurance as I acquired the products, however they say that I did not mention AVG ULTIMATE in my request and that I referred to the products by name individually and therefore will not be refunded. I am yet to receive a response to my mail.