Hello Paul,
Thank you for contacting AVG Community Support.
We understand that that you were unable to reach our AVG support via online and had difficulties in reaching our sales team.
We apologizer for the inconvenience caused and will certainty check and help you.
Could you please contact our AVG billing & sales team using this link: https://support.avg.com/avg/en/ww/home/current/contact (https://support.avg.com/avg/en/ww/home/current/contact)and they will check and help you with this.After clicking the above link, select Account and Billing -> Purchase and Renewal help -> Get Support -> Voice call or Chat.
Thank you.
Hello Paul,
Thank you for contacting AVG Community Support.
We understand that that you were unable to reach our AVG support via online and had difficulties in reaching our sales team.
We apologizer for the inconvenience caused and will certainty check and help you.
Could you please contact our AVG billing & sales team using this link: https://support.avg.com/avg/en/ww/home/current/contact (https://support.avg.com/avg/en/ww/home/current/contact)and they will check and help you with this.After clicking the above link, select Account and Billing -> Purchase and Renewal help -> Get Support -> Voice call or Chat.
Thank you.
Hi Paul. Apologies for the delay.
I’m Jovana from the AVG Senior Support team. I’ve just sent an email to your address so we can discuss this issue in more detail and resolve it as quickly as possible.
Please check your inbox and feel free to get back to me when you have a moment.
Thank you, and I look forward to your reply.
The AVG Support Service is a complete mess and merely goes round and around in a loop when attempting to resolve/contact Support to sort a simple problem out. The Sales Contact Form doesn't exist: clicking on the text in the web page merely takes you to a support Q&A screen
I activated my AVG Internet Security(Multi Devices) as requested in the AVG 17 Nov 24 email and the AVG screen on my laptop Windows page shows the software is active on 1-10 devices with a renewal date of 3 Oct 25. However, my AVG Account page shows AVG Internet Security(Multi Devices 1-10) isn't installed on any devices and to download it. Really?!!!
My AVG Windows Page also shows AVG Tune Up is installed for 1-10 devices and expires on 4 Jun 25: this is also shown on my AVG Account Page. Additionally, my Windows AVG Screen shows under Other Available Subscriptions, AVG Internet Security Expires 31 Dec 24 and is active on 1 Device. However, this Other Available Subscriptions isn't shown in my AVG Account Page. What a complete shambles. As trying to contact AVG Support is impossible, I intend cancelling my AVG Product Subscriptions and install another vendor's security products where past experience from reading reviews has shown its support service is easily accessible and helpful.
Dear Krishna
Thank you for your reply which unfortunately merely re-enforces my view of AVG's understanding of Customer Support. Why can't AVG look at my account and the AVG installed product screen on my laptop(I can provide a screenshot if necessary), see the disparity and correct it? It shouldn't be down to me to sort it out as I have already given AVG the info. I had already tried the Chat before submitting my complaint and the Virtual Assistant doesn't understand basic questions and is therefore useless. I have no intention of doing a voice call at my expense.
Also, tried replying directly to your email as stated in the automatic reply but it doesn't work: just repeats itself.
Regards,
Paul