A privacy matters dropbox has shown up and it wont go away

General discussion
5

Hello Irene,
I apologize for the inconvenience caused. Could you please check whether x button to close in the pop-up window? If it is not there, Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.

1

a privacy matters has shown up on my screen and wont go away. how do i get rid of it?

2

Hello JH,

sorry to hear that. It is also good to reinstall your AVG program once but even after reinstalling if you get the same popup please follow the instructions give by "Sreedevi" on this post and do let us know once you have done that. Thank you.

3

I have this problem as well (Your privacy matters - popup won't go away) on two PC's, one running Win7 and the other running Win10.  Think a repair/reinstall of AVG internet security solves the problem - keeping my fingers crossed it doesn't reappear!

4

Hello Irene,
I apologize for the inconvenience caused. Could you please check whether x button to close in the pop-up window? If it is not there, Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
Run the downloaded tool.
Click Accept to confirm the license agreement, and then click Continue.
Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Thank you.