good morning.
i paid the 34,99 fee for the subscription to avg pc tune up, i've yet downloaded the app last year but i can't open it and i see just the window of the subscription renewal. i don't have a license number because i paid with my avg account.
how can i fix it?
i tried with the remover tool but the pc says that the .execould not be found. i don't know if it's a malaware issue or a windows update bug.
i ve got a lot of problems with updates in the last month.
btw i ran a complete scan with the avg antivirus to see if he can find something.
any suggestion?
Hello Danuiele,
Make sure that you have AVG 18.6. Else, let's try with uninstallation and reinstallation AVG products to fix it.
Refer the below article to run those tools: http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product which uninstall AVG with its traces.
Follow the below article to reinstall AVG Internet Security Unlimited: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection and AVG Tuneup Unlimited http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Performance . Activate them using your email address & password to enable paid subscription.
i tried with the remover tool but the pc says that the .execould not be found. i don't know if it's a malaware issue or a windows update bug.
i ve got a lot of problems with updates in the last month.
btw i ran a complete scan with the avg antivirus to see if he can find something.
any suggestion?
Hello Danuiele,
Make sure that you have AVG 18.6. Else, let's try with uninstallation and reinstallation AVG products to fix it.
Refer the below article to run those tools: http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product which uninstall AVG with its traces.
Follow the below article to reinstall AVG Internet Security Unlimited: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Protection and AVG Tuneup Unlimited http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Performance . Activate them using your email address & password to enable paid subscription.
Danuiele, we have sent you an email with instructions to get connected with our remote assistance team. Please follow those instructions to get in touch with them to resolve your issue.