Hello E. Medema,
Let me explain you about the account information.
On checking, you have purchased AVG Secure VPN (1 year subscription) purchased on 8/3/19 for €59.99 valid till 8/18/2020. I do not see 3-year subscription for AVG Secure VPN on your account.
In this e-mailmessage was said, that my supscription extension for AVG Secure VPN
was till 18-08-2020 (me ?)
However, I payed from my creditcard already € 59,99 but not for 1 year or 3 years, but for 2 years.
So, I want a new message from Digital River (Ireland) with their confirmation that my supscription extension for AVG VPN will be go till 18-08-2021. That is what I payed for! (2 years).
With kind regards,
E. Medema
(phone number removed)
Hello E. Medema,
Let me explain you about the account information.
On checking, you have purchased AVG Secure VPN (1 year subscription) purchased on 8/3/19 for €59.99 valid till 8/18/2020. I do not see 3-year subscription for AVG Secure VPN on your account.
Avinash,
To morrow I will try to reach (AVG) Sales Team to get a new 2 years subscription of my AVG Secure VPN for the price from € 59,99 (I hope)
Thanks for all the help.
Gr, E. Medema
Avinash,
I will do, if I need in the future.
By, by.
E. Medema
You are most welcome!
If you need anything else, do not hesitate to let us know.
E. Medema, could you share a screenshot (http://avgclick.me/getscreenshot) of that pop up? It could be possible that you erroneously chose a different plan on the checkout page.
If you believe you placed a wrong order, we can process refund for it so you can reach our sales team and buy AVG Secure VPN (2 years subscription).
Awaiting your confirmation to proceed further.
E. Medema, we realize the situation on your part.
Thank you for your understanding. If you wish to get a refund for the charges €59.99, give us your confirmation here. So, you can go ahead and purchase the product at a discounted price by contacting our Sales team.
Mr. Avinash,
Sorry, I cannot make a screenshot of that Pop-up, because it comes not any longer on my screen any more.
Reason for that is maybe the help from the Techn. Support (from U.K.) that I have had yesterday afternoon, to reactivate my "AVG Secure VPN" to put in the rightway the 'activationcode' for this product. So, my AVG Secure VPN is working now correctly. That's why the the Pop-up does not appears any longer.
But I believe that you know how this Pop-up looks like. You can choose for one of the three options for a supscription. Maybe I clicked on the wrong choice(?) But that is strange, because I payed for € 59,99 and that amount was visible standing for 2 years. Otherwise I should have payed € 39,99 for 1 year,
that was mentioned on my account.
Maybe someone can call me on my mobile phone: (phone number removed) for this miscommunication.
Greatings, E. Medema