About delete AVG account

AVG Protection
1

Hello.

I have a question about deleted AVG accounts. I had installed the iOS version of AVG Mobile Security, but since I stopped using it, I uninstalled the app and also deleted my AVG account. After deleting the AVG account, how long does AVG keep the information from that deleted account (such as email address, IP address, etc.)?

Earlier, I contacted AVG’s Japanese phone support, and they replied: “When you delete an account, all the account information is deleted immediately. However, there is a period during which a deleted account can be restored, and it can be restored within that period.” On the other hand, when I searched the AVG Community site, I found answers stating that “account information is deleted within 40 days.”

Is the period during which a deleted account can be restored that the Japanese AVG support mentioned the same as this “within 40 days”?

I look forward to your reply.

Translated by AI.

2

Hi @mizutani0116,
You can submit a privacy request via the form linked on the page below:
Privacy Policy | We are serious about your privacy | Avast

1 Like
3

Hello.

Thank you for answer me.

But sorry,I read that link but I don’t really understand it.

After deleting an AVG account, is the email address and other information registered to the account also immediately deleted by AVG?

Japanese AVG support told me that there is a period during which the account can be restored, and that the account can be restored during that period. How long is that period?

This information was not in the link you sent me.

I look forward to your reply.

Thank you for your support.

Translated by AI.