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I have a question and complaint. Paid for Secure Identity, but never recieve an email. Ask a question on X , but they just reply with that they highlighted the case ( fisrt reply was : case is escalated to AVG advancement team) . Case runs since May 3rd, but still no solution. It’s been highlighted time already.. Payment went to GEN DIGITAL. I have given them my transcription and transaction number. 18 days is a long time for a simple case.
Hello,
I have an active paid AVG subscription, but I cannot access my account and I do not have my recovery code.
The support pages keep sending me in a loop.
I request manual account verification and reset.
Email used for the account: wammen@dadlnet.dk
Last payment month/year: february 2025
I can provide order number or billing details if required.
Please contact me by email.
Kind regards