Hi Van,
The automatic renewal for AVG TuneUp - unlimited trial version was not cancelled properly, however I have forwarded the case to our refund team to help you in getting the refund for this charge.
Our refund team will get back to you through email as soon as possible with the resolution for refund. Please check your email inbox frequently, also check your spam/junk folders to hear back from us.
Thanks,
Vishnu Vardan
Dear,
I already cancel the subscription off AVG tuneup- unlimited along time ago. But why today I have been charge for this? I am not used AVG now & don’t want to use AVGs anymore. Can you do anything about this? Can I get my money back? I remember that I already cancel automatic renewal months ago. But why i have to be charge today? Please let me know the answer from you as soon as possible.
Thank you,
Renewal order number: 501****
Original order number: 144369****
Renewal date: July 23, 2018
Hello Bob,
We are here to help. Please contact us via chat and we will do our best to assist you.
Regards,
Alok.
I have had the same problem, when i try to access my account strangely they are experiencing connection problems.