Acceptance of activation code

i am currently running on the trial version.when i enter my valid activation code through myavg under enter a valid activation code , it keeps on returning the error " sorry, something went wrong"
how can i get my activation code through?

Hello Petrus,
We are glad to help you with the activation.
We couldn't locate any active subscriptions or recent charges under the e-mail address you used to contact us here.
Hence, sent you an e-mail requesting few details to locate the exact account. If the e-mail is not found in your inbox, do check your spam/junk folders as well.
Thank you.