Hi Marleen,
Thank you for sharing us the information.
We would like to offer you with free remote assistance.
We have sent you an email with steps to connect to our remote support. Please check and connect for further assistance.
Thank you.
Sorry, I forgot some additional information.
- I'm using the AVG Secure Browser to surf in the Internet
- I get the same message with Google Chrome
- When AVG VPN is stopped, I can access the site with Chrome, not with AVG SB, as he implicitly starts also the VPN connection.
Marleen
Hello,
Since a few days, I can not reach certain websites (e.g. http://www.tui.be/nl) when AVG VPN is activated. I always get the following message:
"Access Denied
You don't have permission to access "http://www.tui.be/nl" on this server.
Reference #18.75f06e68.1639153041.27489dce"
When I stop AVG VPN, I can get this page.
Best regards
Marleen
Hello Trisha,
We will certainly look into it and help you.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
Thank you for replying back to us, Marleen.
For taking a screenshot, please refer to this article: https://bit.ly/3DHVOMg
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and please keep us updated.
Hi Marleen,
Thank you for sharing us the information.
We would like to offer you with free remote assistance.
We have sent you an email with steps to connect to our remote support. Please check and connect for further assistance.
Thank you.
Hello Rudy,
We're sorry for the inconvenience caused. We'll look into this further.
Please write back to us in your own/new post, so that we can access your email address & send you an email with further instructions.
Kindly click on the "Ask the community" button to create a new post.
Then, type in your topic, issue description & proceed with posting your query.
Thank you for understanding.
Sorry, I forgot some additional information.
- I'm using the AVG Secure Browser to surf in the Internet
- I get the same message with Google Chrome
- When AVG VPN is stopped, I can access the site with Chrome, not with AVG SB, as he implicitly starts also the VPN connection.
Marleen
Due to the VPN properties (IP and location privacy), some websites consider the VPN as an intruder and will Lock it out, saying that access is denied.
Netflix is notorious for doing this, although things have changed and I can now log in. However, my history isn't recognized and I cannot watch shows seen previously.
This may be the reason why you didn't have access to that page, no matter which browser you used…
Hello Sreenu
Thanks for your quick response. I've results of my tests available in a pdf document. How can I get it to you?
Best regards
Marleen
AVG is blocking my website's specific page (For Ref: https://livingtricky.com/free-christmas-gifts-for-low-income-families (https://livingtricky.com/free-christmas-gifts-for-low-income-families/)/) on any computer that has it installed.
Has anyone else had a similar experience, and how can this be fixed?