Hi Jim,
We're sorry to hear this.
Could you please share the screenshot of the login failure to investigate further?
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
Hi. I have recently upgraded to AVG Ultimate. I can log in to my AVG Account on my computer ok, but when I try to log in via my mobile (using the same ID and password) e.g. to activate Anti-Theft setup, it notes a login failure. What is going wrong?
Hi. Thanks for your response. I have a Samsung Galaxy S20 FE 5G. I tried to follow your screen shot instructions but there is no 'screenshot' album in Gallery/Album, and the screenshot did not appear anywhere else.
The screen has lines as follows:
Email address (to be entered
Password (to be entered)
Sign in (instruction)
Then red circle with an X in it followed the words 'Login failed'
Then at the bottom are two options:
Forgot password?
Creat account
Hi Jim,
We're sorry to hear this.
Could you please share the screenshot of the login failure to investigate further?
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
We're sorry to hear this.
Could you please share the screenshot of the login failure to investigate further?
Refer to this article (https://bit.ly/2Y6RCDP) for the steps to capture the screenshot.
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Thank you.
Thank you for sharing the details, Jim.
For further assistance with the Anti-Theft login, we recommend that you contact our designated mobile team directly.
Please visit this link to contact our mobile team via email.
Thank you for understanding in advance!