Accessing AVG account

AVG Subscription
5

Hello Lorna, 

We are sorry for the inconvenience caused. We will check and help you to resolve it.

  • Could you please confirm which browser have you used when try to login?
  • Have you tried to login on all browsers such as Chrome, FireFox and Edge. 
  • Also, confirm the version of operating system installed in your device. 
We look forward for your response.
1

I'm unable to access my account. I get a message "there is a glitch in the Matrix". Reloading the page doesn't solve the issue. When I tried to contact support, my query wasn't accepted because I "needed to verify that I'm not a robot", but there was no spot for me to do the verification. This has been happening for some time.

3

Thank you for the suggestion to try a different browser. I was using Firefox, but tried Edge and was able to access my account.

2

Hello Lorna, 

We are sorry for the inconvenience caused. We will check and help you to resolve it.

  • Could you please confirm which browser have you used when try to login?
  • Have you tried to login on all browsers such as Chrome, FireFox and Edge. 
  • Also, confirm the version of operating system installed in your device. 
We look forward for your response.
4

Thank you for providing the information, Lorna.
This issue could be because of uncleared cookies/ caches in your browser.
Please refer the below article to reset your Firefox browser and check the issue.
(https://support.avg.com/SupportArticleView?l=en&urlName=avg-reset-browser&q=reset+browser&supportType=home)
Thank you and keep us updated.