Accessing my capital one access

General discussion
3

Hello Brian, 

We are glad to help with fixing it.

  • How do you confirm that AVG program blocking the access of Online account?
  • Could you please confirm the name of AVG program which blocking online account?
  • Please confirm the version of operating system and browser used for online login.
  • Please share us the screenshot of the error message while trying to login. 
  • Have you tried to disable AVG program one by one and check the status.
Keep us updated. Thank you.
1

I was told by capital one that my avg account is preventing me from accessing my online account, how do I fix this?

2

Hello Brian, 

We are glad to help with fixing it.

  • How do you confirm that AVG program blocking the access of Online account?
  • Could you please confirm the name of AVG program which blocking online account?
  • Please confirm the version of operating system and browser used for online login.
  • Please share us the screenshot of the error message while trying to login. 
  • Have you tried to disable AVG program one by one and check the status.
Keep us updated. Thank you.