Accidentally blocked an app in Ransomware Protection and other posts in the forums don't help

AVG Protection
6

Hello!  This worked for me too, thank you :D  But I have AVG Internet Security Unlimited and the FAQ ransomware instructions do not match the instructions here - one of the first FAQ steps is to select 'Ransomware' from the AVG menu.  My menu does not have a 'ransomware' option, so I made sure I had the latest updates as per another FAQ instruction.  This still didn't give me the menu item as per the FAQ, so I searched for a solution here.  It's GREAT that the instructions above worked so well, but it would actually be more helpful to put them into the official FAQ as well??  Just sayin'!  Thanx again

2

Hello!  This worked for me too, thank you :D  But I have AVG Internet Security Unlimited and the FAQ ransomware instructions do not match the instructions here - one of the first FAQ steps is to select 'Ransomware' from the AVG menu.  My menu does not have a 'ransomware' option, so I made sure I had the latest updates as per another FAQ instruction.  This still didn't give me the menu item as per the FAQ, so I searched for a solution here.  It's GREAT that the instructions above worked so well, but it would actually be more helpful to put them into the official FAQ as well??  Just sayin'!  Thanx again

7

Hi Dominic,
Thank you for reaching us with your concerns. Please follow the steps provided below to unblock an application from Ransom ware protection settings.

Open AVG Internet Security.
Click on Hackers protection tile.
Then click on Ransom ware protection to open settings.
Select the Blocked/Allowed apps tab.
Remove the app from Blocked apps and add it to Allowed apps.

1

I am not able to find a "Blocked/Allowed Apps" section anywhere. Please help!

 

Screenshot of both the pop-up after I accidentally hit block and the options menu.

4

I am happy to hear that your issue is resolved. We appreciate your time and co-operation.

3

Thank you so much, that worked! I was looking in the wrong place. I hop this helps other people who are having the same problem.

5

Hi Dominic,
Thank you for reaching us with your concerns. Please follow the steps provided below to unblock an application from Ransom ware protection settings.

Open AVG Internet Security.
Click on Hackers protection tile.
Then click on Ransom ware protection to open settings.
Select the Blocked/Allowed apps tab.
Remove the app from Blocked apps and add it to Allowed apps.