Account log on from AVG Software

I can log on to the Account via the browser and also here so why is this having difficulty logging me on?

Hello, Mike.
I regret to hear that you are experiencing issues with activating AVG paid subscription on your PC. Please provide a screenshot ( http://avgclick.me/getscreenshot ) of the error message that you are receiving while trying to activate. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

I had the trial software and then purchased a full license. To activate the license I need to log on to my account from within the software and it keeps returning an error and will not let me log on. I uninstalled the software, reinstalled and then tried again without success.

Error message when trying to log on

Thank you, Mike.

I have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.

Hello, Mike.
I regret to hear that you are experiencing issues with activating AVG paid subscription on your PC. Please provide a screenshot ( http://avgclick.me/getscreenshot ) of the error message that you are receiving while trying to activate. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.