Hello Madeleine,
On checking your account, we could see that you have been charged for the auto renewal of AVG TuneUp - Unlimited (1 year subscription).
This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Can we proceed with the refund?
Hello, I was charged for my renewal without asking for my consent and I am not satisfied with the product. How do I get a refund? I am only 19 and a student and need the money!!
Hello Madeleine,
On checking your account, we could see that you have been charged for the auto renewal of AVG TuneUp - Unlimited (1 year subscription).
This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 10 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Can we proceed with the refund?