Hello Richard,
We do understand your concern. If you wish to disable AVG Automatic renewal, you can disable the same from the AVG MyAccount. If you still have any problem, please let us know and we can disable the same from our end.
Thank you.
I was autorenewed and I was not expecting it and didn't want it, its a very bad time for me just to have money taken from my account.
How do we turn this 'feature' off? I have used AVG for a few years now, but if I can not turn it off I can assure you I will not be a returning customer in the future! I feel like I've been mugged by a company.
Hello Joyce,
We apologize for the inconvenience. Please be informed that the AVG program will send renewal notice 45 days before the product expires and if you are enrolled in to automatic renewal. You will be charged 15 days before the expiry date. We see from your record that you have been charged for the automatic renewal of AVG AntiVirus.
Thank you.
Why doesn't AVG send out advisory emails to those customers they are about to debit for upcoming subscriptions? I had totally lost track of my original subscription purchase date and then WHAM!!! without warning, my back account is debited and overdrafts my account.
I was autorenewed and I was not expecting it and didn't want it, its a very bad time for me just to have money taken from my account.
How do we turn this 'feature' off? I have used AVG for a few years now, but if I can not turn it off I can assure you I will not be a returning customer in the future! I feel like I've been mugged by a company.