Hello Thomas,
I have checked your account, you have active subscriptions of AVG Internet Security - Unlimited (1 year subscription) valid until 2019.1.16 and AVG PC TuneUp (1 computer) valid until 2019.4.30. I don't see any monthly subscription under your account. I have sent you an email, please forward that renewal email to check and assist further.
I have been getting emails asking me if I want to renew my account with AVG. I have an active account, which has an automatic monthly renewal payment, and every month I have paid, but I still get asked to renew, and sometimes I also get alerts that I need to renew when I access my account. Why is this happening ?
Thanks Tom MCKeown
Hello Thomas,
I have checked your account, you have active subscriptions of AVG Internet Security - Unlimited (1 year subscription) valid until 2019.1.16 and AVG PC TuneUp (1 computer) valid until 2019.4.30. I don't see any monthly subscription under your account. I have sent you an email, please forward that renewal email to check and assist further.