Account renewed although I made it clear I did not want to renew

AVG Subscription
3

Hello Anna.
Thank you for contacting AVG Community Support.
I see you have already reached concern team and they are helping you with above concern.
Please feel free to reach us again if need any other help with AVG.
Thank you.

1

I have made it clear on several occasions that I do not want to renew my account with AVG. In spite of this, I have now received a message saying that £79.99 has been deducted from my bank account. Your chat function is not working, and I am sitting on the phone to your customer service department listening to music while nobody answers. I WANT THIS MONEY REFUNDED IMMEDIATELY. How do I do this?

2

Hello Anna.
Thank you for contacting AVG Community Support.
I see you have already reached concern team and they are helping you with above concern.
Please feel free to reach us again if need any other help with AVG.
Thank you.