Hi Jessica,
We acknowledge your refund request.
Upon checking your account, we're unable to locate the charge.
As it isn't recommended to share the account/order details over this post, we've sent you an email requesting few info.
Please revert to us via email with those info to locate the charge.
So I had both the normal Avg and Tuneup FREE TRIAL on my computer. Just my computer, with no account tied to it. I simply signed up with my card. Everything was normal and I checked on it before my trial was up on how to delete it. All the information I found talked about deleting the account, but when I checked I did not have one. It had never asked for my email when confirming the trial. I searched for a solution and all I could find was to delete the programs off my computer and I would be fine. I went to delete the basic Avg and it asked if I wanted to convert to the free one for that, and I did. I then uninstalled the Tuneup. I went back and checked my subscription page (that I could access despite not having an account on my computer), and it simply had the free AVG listed now. Time passes and I am charged for both!! And I did not have nearly the amount needed to cover it, let alone be okay that it still charged me. I also was charged an overdraft fee that I can not pay either. I need help! I don't know if I can fix it on this end or just dispute the charge. I took screenshots before I uninstalled the program for proof of the numbers next to it. I didn't have an account, and took online advice from a customer service rep I saw deal with a similar problem, now I am 200 dollars in the hole. Please help.
Hi Jessica,
We acknowledge your refund request.
Upon checking your account, we're unable to locate the charge.
As it isn't recommended to share the account/order details over this post, we've sent you an email requesting few info.
Please revert to us via email with those info to locate the charge.