I must admit that their solution (in bold) means absolute nothing to me and I have no idea what steps I have to take. I’ve replied asking for a simple step by step guide on what procedure I must take or, perhaps a remote session. However I have received no response.
Does it make sense to you? Any suggestions?
Email from Acronis:
Hello Roger,
Thank you for your email.I would like to inform you that as per the update by the AVG services to "disabled the Acronis Active Protection", we also have this solution.
But we do not recommend to disabled the Acronis Active Protection, because it is an anti-ransomware technology.
Even if you already have specialized anti-virus, anti-malware, firewall and other security software it is not recommended to disable the Acronis Active Protection. A dedicated module of Acronis Active Protection takes care of your backups specifically, keeping them safe from unwanted deletion or alteration by malicious software.
After the attack is blocked, all the encrypted files are automatically restored.
However, we have another solution to block these notifications i.e, to add folders with Acronis tibs to the antivirus exclusions and be sure that the file that access tib files has signatures. You need to add the folder (which contains the backup files .tib) to the antivirus exclusion list.
If you can give further help I would be most grateful.
Kind regards
Roger
There seems to be a conflict between an Acronis back up system and AVG on this computer. Acronis Active Protection produces a daily message that states "An attempt by process 'AVGSvc.exe' to modify a backup file was blocked. It states the File path as G:$RECYCLEBIN\S-1-…82-1002$R18ZTAP.tib
It came about after Acronis had done a remote session to solve my backup hard drive becoming full, last January. They have tried to stop this daily message but now seem to lay the blame on AVG, even suggesting I disable the virus protection! Any help or suggestions, please? I could send screen shots of the message plus the exemptions steps made on both Acronis and AVG, if I knew how! - Is there an email address I could use? Many thanks in anticipation. Roger Boud
PS When I log into my AVG account it, incorrectly, states I have no subscription but. I have purchased for three computers.
I must admit that their solution (in bold) means absolute nothing to me and I have no idea what steps I have to take. I’ve replied asking for a simple step by step guide on what procedure I must take or, perhaps a remote session. However I have received no response.
Does it make sense to you? Any suggestions?
Email from Acronis:
Hello Roger,
Thank you for your email.I would like to inform you that as per the update by the AVG services to "disabled the Acronis Active Protection", we also have this solution.
But we do not recommend to disabled the Acronis Active Protection, because it is an anti-ransomware technology.
Even if you already have specialized anti-virus, anti-malware, firewall and other security software it is not recommended to disable the Acronis Active Protection. A dedicated module of Acronis Active Protection takes care of your backups specifically, keeping them safe from unwanted deletion or alteration by malicious software.
After the attack is blocked, all the encrypted files are automatically restored.
However, we have another solution to block these notifications i.e, to add folders with Acronis tibs to the antivirus exclusions and be sure that the file that access tib files has signatures. You need to add the folder (which contains the backup files .tib) to the antivirus exclusion list.
If you can give further help I would be most grateful.
Kind regards
Roger
From the screenshot, AVG is trying to modify its updates folder.
If a new update is downloaded from AVG server, AVG is trying to modify that file in the backup drive as well, that is the reason why you receive this pop-up frequently.
Regarding your AVG MyAccount "MyProducts" page, I have escalated that to the concerned team.
Once the issue is resolved, you will be contacted via email confirming the same.
I'll try it and see if I still get my daily message.
Firstly many thanks for an exttremely prompt reply - very impressed.
I have tried loading the screen shots - please let me know if it works! I couldn't download the AVG app mentioned in the link you sent me - stated there was an error
Looking forward to hearing from you again.
Kind regards
Roger.
You are welcome, Roger.
Roger, Screenshots are visible within your Community topic.
AVG Guru
Roger, For your info, just in case that you are unaware, you can post the screenshots (http://avgclick.me/getscreenshot) here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Roger,
We appreciate your efforts in trying to fix the issue. You can add this file to the exception list. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve the issue.
Just to let you know that after I had switched off Acronis Active Protection, the daily message did not appear. Result!
Dear Karthikeyan
Many thanks for that. However, as an 81 year old - not too savvy with computers, could you tell me what steps I need to take to stop this happening? Sorry to be such a pain!
Roger
Roger,
Thank you for letting us know about the status. Please Keep Acronis Active Protection disabled to avoid conflict with AVG.
You can attach the screenshot of the error message you receive in this community post.
We will check the screenshot and assist you further.
You have an active subscription for AVG Internet Security valid till 2019.10.25.
Send me the screenshot of your AVG MyAccount where it shows "No Subscription" available, we will check the screenshot and escalate this case to the concerned team.