G, For your info, just in case that you are unaware, you can post the screenshot (http://avgclick.me/getscreenshot) here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
https://ibb.co/eebZOw
Kind regards
Hello G,
Thank you for providing the screenshot. This error message indicates that old traces of AVG is still present in your computer. Please follow the steps from this link to completely remove all the old traces of AVG from your computer.
* Please click on this link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to download and run AVG Clear tool.
* When you are prompted to restart in safe mode, please click on "NO" and continue to uninstall AVG in normal mode.
* Then select the "Uninstall Zen and Framework" check box and click Uninstall.
* Click Restart computer to complete the uninstallation.
Once your computer restarts, please download and run AVG remover tool: http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG
After which you can download and install AVG. If you face any difficulties, feel free to contact us.
G, For your info, just in case that you are unaware, you can post the screenshot (http://avgclick.me/getscreenshot) here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Why can't you go to site? I copied and pasted it into my reply. See above.