Activate from old account to new account - have key but can't figure this out

AVG Subscription
3

Hello Mike,

I will help you to activate AVG program on your Pc. But I am unable to locate the details in your registered email address. I have sent you an email, please check the email instructions and provide me the proof of purchase to assist further.  

Thank you.
Bhuvana, AVG Customer Care.

1

I got billed to an old pc account (mhorner1950@charter.net) and no longer have that email.  Re-installed AVG (30-day free) but now want to activate what I have already paid for…

2

Hello Mike,

I will help you to activate AVG program on your Pc. But I am unable to locate the details in your registered email address. I have sent you an email, please check the email instructions and provide me the proof of purchase to assist further.  

Thank you.
Bhuvana, AVG Customer Care.