It is the free version of AVG Internet Security 2015. I have since paid for AVG to download the paid for version (2 years, order #37-4260707) which I thought was done but the licence number is still the old one? The person downloading the new licence took some time but it looked like it worked as the computer had to be restarted. However we lost contact as I had stepped away from the computer for 15 minutes as the job was well over a half hour. So not sure if I have the new one or not.
It is the free version of AVG Internet Security 2015. I have since paid for AVG to download the paid for version (2 years, order #37-4260707) which I thought was done but the licence number is still the old one? The person downloading the new licence took some time but it looked like it worked as the computer had to be restarted. However we lost contact as I had stepped away from the computer for 15 minutes as the job was well over a half hour. So not sure if I have the new one or not.
Hello Geoff. Sorry to hear about the inconvenience caused. Could you please let me know which version of AVG is installed on your computer?
When I hit the reactivate and cut and paste my new licence number it will not recognize it. So I followed the licence fix tool instructions then tried again. Still no luck? I have a windows 8. However I had the tech person set up my computer so as to function like windows 7 as I am familiar with it. The windows program advised there are "compatability" issues with AVG.
Hello Geoff. Sorry to hear about the inconvenience caused. Could you please let me know which version of AVG is installed on your computer?