Hi again,
I uninstalled AVG Secure Browser, and I re-installed it. All seemed to go well, but I'm afraid that when I re-ran it I had the same problem: the VPN will not run. Also, my browser Pro is described as a trial, not a paid-for full version. Sorry guys, hope you can help.
Martin.
Thank you for writing us back, Martin.
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused
We have sent an email to your email address offering additional help please check the email and revert us back for further help.
Hi, I have used the browser for a year or two, and like it. I made use of the VPN one-month trial offer in June as I was abroad (I live in the UK) and using some untrusted wi-fi, etc. It didn't seem particularly useful, but when I tried to cancel the trial, a member of your staff offered to halve the subscription and extend it for an extra 6 months, which I accepted. However, when I now try to access VPN by clicking the grey VPN button I just get the drop-down Secure Browser VPN with the circling blue button, but it never goes to VPN. However, at the top of the drop-down VPN box it states "Trial - 543 days remaining". So, someone has done something, ie extended my trial. However, I was told that this would be a full Pro/VPN subscription, not a trial. And, of course, I wanted it to work!
When I try to re-input my activation code I'm told that "this activation code has expired". So, although the initial offer of reduced-price and extended-use seemed generous, it isn't if it gives me nothing more than the free browser version.
I do hope someone can either activate the Pro/VPN facilities for me, as promised, or refund me the remaining £17.50 (half of £34.99 previously paid).
Many thanks,
Martin Wolff.
Email address removed
Product: AVG Secure Browser PRO
Order #**************
Activation code: xxxxxx-xxxxxx-4W4AWW
Status: Active
Number of devices: 5
Code validity (months): 12
Code expiration date: 01/01/2026
Hi again,
I uninstalled AVG Secure Browser, and I re-installed it. All seemed to go well, but I'm afraid that when I re-ran it I had the same problem: the VPN will not run. Also, my browser Pro is described as a trial, not a paid-for full version. Sorry guys, hope you can help.
Martin.