Hello Janet,
We are glad to help you.
May I know in which device you are facing this issue either in Windows PC or mobile device?
You can verify this by checking with the expiry date of AVG program.
If it is in mobile device, please follow the below steps:
Please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "Android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.
I am still not sure if I have activated my security. I did enter the code given but not in the way you advised me. Do I have protection please? In my AVG app I have a mobile sign with a tick does that mean I am protected?
Hello Janet,
We are glad to help you.
May I know in which device you are facing this issue either in Windows PC or mobile device?
You can verify this by checking with the expiry date of AVG program.
If it is in mobile device, please follow the below steps:
Please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "Android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.