Activating AVG subscription

Hello Guy,

We will help you with the activation of AVG Internet Security. Please ignore the steps you received in email which is applicable for old versions.

Open AVG Internet Security -> My AVG -> My Subscription -> Enter new license number to activate your renewed product.

I renewed my AVG subscription a couple of weeks ago. Today I have an email saying that I need to activate the subscription and providing three steps. However there is no 'reactivate' button as said in the second of the three steps. Is my subscription now activated?

Hello Guy,

We will help you with the activation of AVG Internet Security. Please ignore the steps you received in email which is applicable for old versions.

Open AVG Internet Security -> My AVG -> My Subscription -> Enter new license number to activate your renewed product.

Guy, please open AVG and check if you see 'You are fully protected' message on the interface. And, click My AVG > My Subscription and check if the program expiry date shows 29th Nov 2019 or not. If it is so, you can be assured that you have successfully activated AVG.

Thank you. I have done that and had hoped to see a message something like: 'you have now activated your AVG subscription'. But there is no indication that it has succeeded. Could you let me know if it has please

Glad to hear that your AVG is activated and working fine. We'll take this as your valuable feedback and we're sorry that you've been shared activation instructions of an older version.

Thank you. All now seems well. However, I hope you might have another look at these matters as we have both had to use time in ways that could have been avoided if the initial set up had been clearer