Activating my Licence

I am asked to activate my licence by clicking support and selecting reactivate, but there is no reactivate option in support ??
Hello Janine,

We will check and get back to you. Would you like to activate AVG Internet Security using its license number? Could you share the screenshot http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot of your AVG interface to have better understanding?